Frequently Asked Questions

Everything you need to know about shopping with SUPERNEOX

What are your standard shipping times?

We typically process orders within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location, while expedited options are available at checkout.

What is the SUPERNEOX return policy?

We offer a 30-day return policy for most items. Products must be in their original packaging and unused condition to qualify for a full refund or exchange.

How can I track my order status?

Once your order has shipped, you will receive an email notification containing a tracking number and a link to our tracking portal where you can monitor your delivery in real-time.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay to ensure a secure and convenient checkout experience.

Do you offer international shipping?

Yes, we ship to over 50 countries worldwide. Please note that international orders may be subject to local customs duties and taxes which are the responsibility of the customer.

Are the products on SUPERNEOX covered by a warranty?

Many of our products come with a manufacturer's warranty. Specific warranty details can be found on individual product pages or by contacting our customer support team.