Returns & Exchanges

At SUPERNEOX, we are committed to your satisfaction and offer a hassle-free 30-day return policy for all unused products in their original packaging. We strive to make the exchange and refund process as seamless as possible to ensure you shop with complete confidence.

1

Initiate Your Request

Log into your SUPERNEOX account and navigate to the 'Order History' section to select the items you wish to return and receive a Return Authorization number.

2

Prepare the Package

Securely pack the items in their original retail packaging, ensuring all tags, manuals, and accessories are included to qualify for a full refund.

3

Ship the Item

Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location, or use your preferred tracked shipping method.

4

Receive Your Refund

Once our quality control team inspects and approves your return, we will process your refund to the original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing